Return & Refund Policy
At Ronawi hotel, customer satisfaction is our top priority. We always strive to provide fresh, high-quality meals with every order. However, if there’s ever an issue with your order, we’re here to make it right.
Returns
Due to the perishable nature of food, we do not accept returns once the order has been delivered or picked up.
Refunds & Replacements
We offer refunds or replacements under the following conditions:
- You received the wrong item
- Your order was missing items
- Your food arrived damaged or spoiled
- There was a significant delay in delivery caused by us
To be eligible for a refund or replacement, please contact us within 2 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photos (if applicable)
Once we verify the issue, we’ll either issue a refund to your original payment method or send a replacement at no extra cost.
Non-Refundable Situations
We do not issue refunds in the following cases:
- If you change your mind after ordering
- If incorrect delivery information was provided
- If you didn’t report the issue within 2 hours of receiving the food
Processing Time
Approved refunds will be processed within 1–2 business days. Processing time may vary depending on your payment provider.
📞 Contact Us
If you experience any issues with your order, please reach out immediately:
📱 Call/WhatsApp: 0719862533
📧 Email: info@ronawihotel.com
Note: We reserve the right to update this policy as needed to protect both our customers and business.
Thank you for choosing Ronawi hotel!
